Return Policy

# Return & Refund Policy

**Effective Date:** August 24, 2026

Welcome to **FAS iT CENTER**. We aim to provide quality products and reliable services to our customers. This Return & Refund Policy explains when a product may be returned, replaced, or refunded. It is designed for our local customers and online purchases, including products listed through Google Merchant.

👉 1. General Return Policy

✅ Customers may request a return or replacement if the product received is:

✅ Damaged or defective at the time of delivery.

✅ Incorrect or different from the product ordered.

✅ Missing essential parts or accessories that were included with the order.

✅ Significantly different from the product description.

Customers should contact FAS iT CENTER as soon as possible after receiving the product.

 👉 2. Return Time Limit

A return or replacement request should normally be made **within 7 days of receiving the product**.

For defective or incorrect products, customers should contact us immediately after discovering the issue.

 👉 3. Conditions for Return

To be eligible for a return:

✅ The product must be unused or in its original condition, where applicable.

✅ The original packaging, accessories, manuals, invoices, and other included items should be returned when applicable.

✅ The customer may be required to provide photos or videos showing the defect, damage, or incorrect item.

✅ Products damaged through misuse, accident, unauthorized modification, or improper installation may not qualify for return.

 👉 4. Customized and Personalized Products

Customized products, including personalized printed products such as **custom T-shirts, mugs, gifts, and other made-to-order items**, generally cannot be returned or refunded because they are produced according to the customer's specifications.

However, if FAS iT CENTER makes a production error or the customized product arrives damaged or defective, we will review the issue and may offer a replacement or appropriate solution.

 👉 5. Electronics and Technical Products

For electronic or technical products, return eligibility may depend on the manufacturer's warranty and the nature of the problem.

Products showing physical damage, liquid damage, unauthorized repair, tampering, or misuse may not be eligible for return.

 👉 6. Return Shipping

If the return is caused by an error on the part of FAS iT CENTER, such as sending the wrong or defective product, we may arrange or reimburse reasonable return delivery costs.

If a return is requested for reasons unrelated to a defect or mistake by FAS iT CENTER, the customer may be responsible for applicable return delivery costs.

 👉 7. Refunds

After receiving and inspecting the returned product, FAS iT CENTER will determine whether the product qualifies for a refund.

If approved, the refund will normally be processed using the original payment method where practical. The time required for the refund may depend on the payment provider or financial institution.

Delivery charges may be non-refundable unless the return is due to an error or defective product supplied by FAS iT CENTER.

 👉 8. Exchanges and Replacements

Where appropriate, FAS iT CENTER may offer:

✅ Replacement of the defective product.

✅ Replacement with the correct product.

✅ Repair under applicable warranty terms.

✅ Refund where replacement or repair is not reasonably possible.

👉 9. Local Purchases

Customers who purchase products directly from FAS iT CENTER may contact us or visit our store with the product and purchase receipt/invoice.

The product will be inspected before a return, replacement, or refund is approved.

 👉 10. Google Merchant / Online Purchases

Products displayed through Google Merchant may be subject to this same Return & Refund Policy. The final return conditions applicable to an order will also depend on the product description, warranty terms, and information provided at the time of purchase.

Customers should contact FAS iT CENTER before sending a product back to obtain return instructions.

 👉 11. Non-Returnable Items

Unless defective, damaged, or incorrectly supplied, the following may generally not be eligible for return:

* Customized or personalized products.

* Products made specifically according to customer requirements.

* Used or damaged products caused by the customer.

* Products with missing essential accessories or packaging, where those items are required for return.

* Products affected by unauthorized modification or repair.

 👉 12. How to Request a Return

To request a return, please contact FAS iT CENTER and provide:

1. Customer name:

2. Order/invoice number:

3. Product name:

4. Date of purchase:

5. Reason for the return:

6. Photos or videos of the product, if applicable:

We will review the request and provide further instructions.

 👉 13. Contact Information

**FAS iT CENTER**

**Location: 40 City Corporation Market, Nilkhet, New Market, Dhaka-1205, Bangladesh

**Phone: 01518953360

**Phone / WhatsApp / imo: 01735555559

**Important:** Please contact us before returning any product. Unauthorized returns may not be accepted.

FAS iT CENTER reserves the right to update this Return & Refund Policy when necessary. Any updated policy will be published on our website.